Contacts

Contacts

Ace Vendor Support Center

Ace Hardware has a dedicated call center to get answers to your questions on any topic.   If you don’t know who to contact with a question or concern, they can help.

Questions E-mail Phone
General Support AceVendorCareCenter@acehardware.com 630-990-2777

Common questions the Ace Vendor Support Center addresses:

  • Password and Access Assistance
  • Credit Authorizations, Billing and Invoicing Assistance
  • New Item On-boarding and Item Maintenance Assistance
  • Acenet Direct Dropship Questions

The below are additional contacts should you have more specific questions. For a complete list of departments and personnel, please log into E-Tools > People and Store Search for more information.

Department Questions Email Phone
Conventions General Conventions Information (more information in E-Tools > Conventions) conventions@acehardware.com
EDI Technical Support edidept@acehardware.com 630-990-6700
InfoTrac Additional information and price quote sales@infotrac.net 800-468-1263
International Questions about international retailer asteam@acehardware4.onmicrosoft.com
Quick Response Quick Response qrdept@acehardware.com 815-876-2584
Retail Distribution & Support Barcodes barcodes@acehardware.com 815-876-2592
Retail Distribution & Support Weights & Measures wmdomestics@acehardware.com 815-876-2593
Vendor Engagement New Vendor Onboarding vendorengagement@acehardware.com  
Vistex Vendor Rebate rebates@acehardware.com