Disputes & Requests
Attention Ace Vendors,
Fill out the Disputes & Requests form using Microsoft Word. (When the file opens in Microsoft Word, go to File > Save As > save the file to your computer.)
Once you download the form onto your computer, fill out the form > save the form > and email the form to AceVendorCareCenter@acehardware.com. You can email the form by attaching the word document to the email. Be sure to include any supporting documentation in the email as well.
Please use one form for each dispute. Ace’s chargeback codes can be found on the right-hand side of this page.
If you have any questions regarding these applications, please contact the Ace Vendor Support Center at 630-990-6593 or AceVendorCareCenter@acehardware.com.