Ace Hardware’s Vendor Policies & Procedures Manual for domestic vendors and import vendors is a policy document covering the scope of business policies from ethical standards to vendor relationship expectations to shipment standards. These policies reflect a continuous effort to manage our business relationship in a manner that is legal and that benefits our mutual partnership and Ace’s storeowners.
The policies defined are Ace’s minimum expectations of our vendors and will continue to change as business requirements change. These policies are not without purpose but exist to educate and define both common industry practices as well as unique requirements of Ace’s business. The expectation is for our vendors to read and employ these policies when addressing Ace Hardware’s business and make every effort to develop internal processes to meet our requirements.