Merchandising Standards

New Stocked Items

All purpose new items will only be added to our Retail Support Centers under a "guaranteed sale" basis. If after 12 months a new item or group of new items are not meeting the merchandising department sales expectation, this merchandise will be returned for a full credit.

UPC Codes

All products purchased from your company must have UPC codes on the product. Cartons must be marked with the SCC code.

Price Changes

Ace Hardware requires a full 90-day typewritten notice on all price changes. Costs will be based upon order date, not shipment date. All price changes must be sent to the attention of the appropriate buyer in the Oak Brook, Illinois office.

Price protection is required in all cases of decreasing prices.

Ace has built a strong reputation on providing our dealers with the lowest up-front cost. We feel strongly that our vendors must support us by helping us maintain that market profile.

Stock Balancing

With our strong commitment to servicing our dealers on day to day items as well as promotional items, all Ace authorized vendors must provide a stock balancing program. In the few situations where an overstock arises we would expect to return merchandise to balance our inventory levels.