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Q: What do I need to do once I'm ready to test another document?
A: See the Ace EDI Contacts and Help Lines section to determine who to call based on the document you want to test.
Q: What is a detailed 997 Acknowledgment?
A: Ace requires the AK1, AK2, AK5 and AK9 segments to be returned for the 850 PO that is sent to you (for more details and an example, see 850 / 997 Requirement).
Q: What do you use for your delimiters?
A: Standard delimiter used are:
| Delimiter |
Hex |
Symbol |
| Element |
5F |
¬ |
| Segment |
15 |
NL (new line) |
| Sub Element |
6A |
¦ |
Q: To whom do I call with questions about . . .
A: If it is a Business or Content issue = call the appropriate Finance or Merchandising recruiter depending upon the document.
Examples:
- I would like to start testing another document (contact the Merchandising recruiter).
- I need a cross reference / store number list (contact the Merchandising recruiter).
- The SKU number on the Purchase Order you sent is incorrect (contact the Merchandising recruiter).
- What are the terms I should send on my invoice? (Contact the Finance recruiter)
- Questions about business cycles, payment terms, dates, etc. (contact the Finance recruiter)
A: If it is a Technical question/issue call the IT EDI department at 630-990-6700.
Examples:
- Questions about the Ace layouts or versions.
- Transmission problems.
- Lost data.
- Technical EDI questions regarding: segments, elements, delimiters, ID changes, etc.
- VAN issues, interconnect problems.
Q: I have not received a 997 for the document I sent?
A: In order for you to receive a 997, you would have had to send your document to Ace before 18:00 CST. If you sent your data after 18:00, there will be a 24 hour time lapse before you receive the 997. Sometime it may be necessary to wait 48-hours for the receipt of the 997.
Q: I've been told that I am in parallel for 810-invoices. What do I need to do?
A: Send the invoices via EDI to the Ace test Qualifier/ID, ZZ/ 7089906600, and continue to send the hard copy paper invoices to the address you have been mailing to Ace.
Q: I'm in parallel status on the 810 invoice document and would like to know how I am doing?
A: Contact Invoice processing at 630-990-7115 or 630-472-4635.
Q: Did Ace receive the data that I sent?
A: If you sent your data through a VAN, please contact them first to see if they have passed the data on to Ace. If yes, contact the Ace EDI helpdesk at 630-990-6700 or edidept@acehardware.com. If you send your data directly to Ace over the Internet, contact the Ace EDI helpdesk at 630-990-6700 or edidept@acehardware.com.
Q: How do you tell the difference between warehouse (RSC) and store/drop ship invoices?
A: Through the PO number:
- Warehouse PO numbers are always one alpha, five numeric, one alpha, and are sent via EDI.
- Any other format can be considered a store/drop ship PO number.
- Check the N103 element. A code 9=RSC, a code 6=drop ship.
Q: Do I need to do both RSC and store / drop ship invoices via EDI?
A: Yes, you need to send RSC and store /drop ship via EDI.
Q: Can I send credit memos via EDI?
A: Yes, but you need to contact the finance recruiter first for the credit mapping layout,
click here Ace 810 Credit Memo Invoice Document Map (EDI Layout).
Q: Do I have to send 856 Advance Ship Notices for store orders?
A: Not at this time, Ace currently only processes RSC 856s.
Q: Where do I find the RSC location?
A: For information about our RSC location including the Duns + 4 numbers, see the Ace Retail Support Center Locations.
Q: What do I need to do for an ID change?
A: We require this to be done in writing. You will need to fax or email your request. Include in this request your current (old) ID and the new ID, the effective date of change and the contact person.
Fax: 630-928-9481
Email: mallen@acehardware.com
Q: Where can I find information about EDIINT (EDI over the Internet) software products?
A: Ace requires that you use a product that has been certified by the Drummond Group. Please visit the following website for a list of certified software products www.ebusinessready.org/as2.html.
Q: What type of certificate do I need for sending my EDI data to Ace over the Internet using AS1 email or AS2 HTTP?
A: You need a certificate that will provide data encryption and signing abilities. You can get this certificate from a Certificate Authority such as Verisign, or Ace will accept a self-signed certificate that you create yourself on your EDIINT software product.
Q: Your startup check sheet for AS2 asks for an IP address. What is it?
A: An IP address is an identifier for a computer or devise on a network. It’s a unique numerical identifier given to each Internet connection. The IP address is how data finds its way from a web site back to your computer. IP addresses that are attached to dialup ISP accounts usually dynamic and change with each connection. IP addresses that are attached to a permanent Internet connection like a T1 line or a cable modem are static and stay the same all the time.
Q: What method does Ace support for EDI over the Internet?
A: We support both AS1 email and AS2 with HTTP and HTTP/s. Ace prefers AS2.
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